/* Khalid AI additions */
[dir="rtl"], .ar { font-family: 'Noto Kufi Arabic', Lato, Arial, sans-serif; }
.kh-avatar{width:38px;height:38px;border-radius:12px;background:linear-gradient(135deg,var(--night),var(--deep));display:grid;place-items:center;flex:none;position:relative}
.kh-avatar i{width:12px;height:12px;background:var(--orange);transform:rotate(45deg);border-radius:2px;display:block}
.kh-avatar.sm{width:26px;height:26px;border-radius:8px}.kh-avatar.sm i{width:8px;height:8px}
.kh-avatar.lg{width:56px;height:56px;border-radius:16px}.kh-avatar.lg i{width:18px;height:18px}

/* Customer chat */
.chat-wrap{display:grid;grid-template-columns:minmax(360px,440px) 1fr;gap:20px;align-items:start}
.phone{background:#0B0640;border-radius:34px;padding:10px;box-shadow:0 20px 50px rgba(10,5,60,.25)}
.phone-inner{background:#EFEAE2;border-radius:26px;overflow:hidden;display:flex;flex-direction:column;height:calc(100vh - 170px);min-height:560px;max-height:760px}
.chat-head{background:linear-gradient(120deg,var(--night),var(--deep));color:#fff;display:flex;align-items:center;gap:10px;padding:14px 14px}
.chat-head .st{font-size:11.5px;color:#BFF5D6}
.chat-head .lang{margin-left:auto;display:flex;background:rgba(255,255,255,.12);border-radius:8px;padding:2px}
.chat-head .lang button{border:0;background:none;color:#D9D5FF;font-size:11.5px;font-weight:700;padding:4px 8px;border-radius:6px}
.chat-head .lang button.on{background:#fff;color:var(--deep)}
.chat-body{flex:1;overflow:auto;padding:14px 12px;display:flex;flex-direction:column;gap:8px;background-image:radial-gradient(rgba(45,19,234,.05) 1px,transparent 1px);background-size:14px 14px}
.cb{max-width:84%;padding:8px 11px 6px;border-radius:12px;font-size:13.5px;line-height:1.45;position:relative;box-shadow:0 1px 1px rgba(0,0,0,.06);white-space:pre-wrap;word-wrap:break-word}
.cb .tm{display:block;text-align:right;font-size:10px;color:#8E8E93;margin-top:2px}
.cb.in{background:#fff;align-self:flex-start;border-top-left-radius:3px}
.cb.out{background:#E1DBFF;align-self:flex-end;border-top-right-radius:3px}
.cb.agent{background:#FFF1E3;align-self:flex-start;border-top-left-radius:3px}
.cb .who{font-size:11px;font-weight:700;color:var(--deep);margin-bottom:2px}
.cb.agent .who{color:#C2410C}
.cb[dir="rtl"] .tm{text-align:left}
.sys{align-self:center;background:#FFF6D9;color:#7A5A00;font-size:11.5px;padding:5px 10px;border-radius:8px;text-align:center;max-width:90%}
.ccard{background:#fff;border:1px solid var(--line-2);border-radius:12px;padding:10px 12px;margin-top:6px;font-size:12.5px;white-space:normal}
.ccard h5{margin:0 0 6px;font-family:Sora;font-size:12.5px}
.ccard .row{display:flex;justify-content:space-between;gap:10px;padding:4px 0;border-bottom:1px dashed var(--line-2)}
.ccard .row:last-child{border:0}
.meter{height:7px;background:#EEEDF4;border-radius:7px;overflow:hidden;margin-top:4px}
.meter i{display:block;height:100%;border-radius:7px}
.qr{display:flex;flex-wrap:wrap;gap:6px;padding:8px 10px;background:#F5F2EC;border-top:1px solid #E4DED3}
.qr button{border:1px solid #D9D2FF;background:#fff;color:var(--deep);border-radius:16px;padding:6px 10px;font-size:12px;font-weight:700}
.qr button:hover{background:var(--deep-xl)}
.chat-input{display:flex;gap:8px;padding:10px;background:#F5F2EC}
.chat-input input{flex:1;height:40px;border:0;border-radius:20px;padding:0 14px;font:inherit;outline:none}
.chat-input button{width:40px;height:40px;border-radius:50%;border:0;background:var(--orange);color:#fff;font-size:16px}
.stars{display:flex;gap:4px;margin-top:6px}
.stars button{border:1px solid var(--line);background:#fff;border-radius:8px;width:34px;height:30px;font-weight:700;color:var(--ink-2)}
.stars button:hover{background:var(--orange);color:#fff;border-color:var(--orange)}
.cando{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.cando .card{padding:14px}
.cando .ic{font-size:18px;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:var(--deep-xl);color:var(--deep);margin-bottom:8px}

/* Inbox */
.inbox{display:grid;grid-template-columns:320px 1fr 300px;gap:0;background:#fff;border:1px solid var(--line-2);border-radius:var(--r);overflow:hidden;height:calc(100vh - 190px);min-height:520px}
.ib-list{border-right:1px solid var(--line-2);overflow:auto}
.ib-item{padding:12px 14px;border-bottom:1px solid var(--line-2);cursor:pointer}
.ib-item:hover{background:#FAFAFD}.ib-item.on{background:var(--deep-xl);box-shadow:inset 3px 0 0 var(--deep)}
.ib-item .t{display:flex;gap:8px;align-items:center}
.ib-item .t b{flex:1;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ib-item .p{font-size:12px;color:var(--ink-2);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ib-thread{display:flex;flex-direction:column;min-width:0;background:#F7F5F0}
.ib-thread .th-head{padding:12px 16px;background:#fff;border-bottom:1px solid var(--line-2);display:flex;gap:10px;align-items:center}
.ib-thread .th-body{flex:1;overflow:auto;padding:14px 16px;display:flex;flex-direction:column;gap:8px}
.ib-thread .th-sum{margin:10px 16px 0;background:#fff;border:1px solid var(--deep-l);border-radius:10px;padding:10px 12px;font-size:12.5px;line-height:1.5}
.ib-thread .th-input{display:flex;gap:8px;padding:10px 16px;background:#fff;border-top:1px solid var(--line-2)}
.ib-thread .th-input input{flex:1;height:38px;border:1px solid var(--line);border-radius:9px;padding:0 10px;font:inherit;outline:none}
.ib-side{border-left:1px solid var(--line-2);overflow:auto;padding:14px}
.ib-side h4{margin:14px 0 6px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}
.chan{font-size:10.5px;font-weight:700;border-radius:5px;padding:2px 6px;flex:none}
.chan.WhatsApp{background:#E3F7EA;color:#178A45}.chan.Portal{background:var(--deep-xl);color:var(--deep)}.chan.Email{background:#FFF1E3;color:#C2410C}
.sent-dot{width:8px;height:8px;border-radius:50%;flex:none}
.sent-positive{background:var(--green)}.sent-neutral{background:#C7C7CC}.sent-negative{background:var(--red)}

/* Drivers & misc */
.drv{display:grid;grid-template-columns:110px 1fr 34px;gap:8px;align-items:center;margin:7px 0;font-size:12.5px}
.drv .progress{height:7px}
.prod-grid{display:flex;flex-wrap:wrap;gap:6px}
.prod{font-size:11.5px;font-weight:700;border-radius:20px;padding:4px 10px;background:var(--deep-xl);color:var(--deep)}
.prod.ws{background:#fff;border:1px dashed #C9C2FF;color:#7A6BFF}
.tl{border-left:2px solid var(--line);margin-left:6px;padding-left:16px}
.tl .ev{position:relative;padding:6px 0 10px;font-size:13px}
.tl .ev::before{content:"";position:absolute;left:-22px;top:10px;width:10px;height:10px;border-radius:50%;background:var(--deep);border:2px solid #fff;box-shadow:0 0 0 1px var(--deep)}
.tl .ev b{display:block;font-size:11.5px;color:var(--muted);font-weight:700}
.consent-yes{color:var(--green);font-weight:700}.consent-no{color:#9A6A00;font-weight:700}
.msg-preview{background:#E1DBFF;border-radius:12px;padding:10px 12px;font-size:13px;line-height:1.5;white-space:pre-wrap}
.skill{display:flex;gap:12px;align-items:flex-start;padding:12px 0;border-bottom:1px solid var(--line-2)}
.skill:last-child{border:0}
.guard{display:flex;gap:10px;align-items:center;padding:9px 0;border-bottom:1px dashed var(--line-2);font-size:13px}
.guard:last-child{border:0}
.theme-row{display:grid;grid-template-columns:1fr 120px 36px;gap:10px;align-items:center;padding:7px 0;font-size:13px}
.verb{padding:10px 12px;border-radius:10px;background:#FBFBFD;border:1px solid var(--line-2);margin-bottom:8px;font-size:13px;line-height:1.5}
@media (max-width:1200px){.inbox{grid-template-columns:280px 1fr}.ib-side{display:none}.chat-wrap{grid-template-columns:1fr}}